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Policies

Shipping & Delivery 

Our shipping carriers are FedEx and USPS. All orders are shipped by Dollhouses, Trains & More.

Payment, Pricing & Promotions 

For fraud prevention reasons, billing AND shipping address MUST match. If you would like to ship to an address different than the billing address, you can use Paypal. ALL INTERNATIONAL ORDERS MAY ONLY USE PAYPAL.

Dollhouses, Trains & More is not responsible for manufacturer changes. Prices may change without prior notice.

Privacy & Security 

We do not store any credit card information for any amount of time. We are dedicated to protecting your identity and will not sell or release your information under any circumstances. Our checkout process is SSL protected to ensure a very safe transaction.  Dollhouses, Trains & More will appear on your credit card or bank statements.

Returns & Replacements 

Customer Service MUST be notified within 15 days if there are any problems with your order. For your protection, please inspect all packages and merchandise immediately for damages or shortages. Please contact our Customer Service department at (415) 883-0388 x101. A 15% restocking fee may apply.